Effective Date: October 13, 2024
Thank you for shopping at Le Macaron French Pastries Long Beach. We aim to provide our customers with the best quality French pastries. However, if you are not entirely satisfied with your purchase, we are here to help. This policy explains the process, conditions, and timeframes for returning products and requesting refunds.
1. Eligibility for Returns
Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges for most products unless they are damaged or incorrect upon delivery. This is to ensure the safety and quality of our pastries.
2. Exceptions for Returns
We will accept returns and provide refunds or replacements in the following cases:
- Damaged Products: If you receive an item that is damaged, please notify us immediately.
- Incorrect Products: If you receive the wrong product, you are eligible for a return or refund.
In the above cases, please contact us within 24 hours of receiving the order to initiate the return or refund process.
3. How to Initiate a Return
To initiate a return or request a refund, follow these steps:
- Contact Us at [email protected].
- Provide your order number, a description of the issue, and photos of the damaged or incorrect item(s).
- We will assess your claim and respond within 2 business days.
4. Return Process
- Damaged or Incorrect Products: If your return is approved, we will arrange for a replacement or a refund based on availability and your preference.
- Refunds: If a refund is requested, it will be processed to the original payment method used during purchase within 7 business days after approval of the return request.
- You will not be charged any additional fees for returns due to damaged or incorrect products.
5. Non-Returnable Items
We do not accept returns or provide refunds for the following:
- Items that are not damaged or incorrect.
- Items purchased during special promotions or on sale.
- Gift cards or vouchers.
6. Refunds
If your refund request is approved, the refund will be processed within 7 business days. It may take a few more days for the refund to appear in your account depending on your bank or credit card provider.
7. Contact Us
For any questions or concerns about our Refunds and Returns Policy, please feel free to contact us at:
- Email: [email protected]
- Address: 5332 2nd St, Long Beach, CA 90803, USA
This Refunds and Returns Policy is designed to be fair and transparent for both customers and our business, ensuring clear communication and understanding in case of any issues.